MOTOROLA, INC. warrants its Business Radio products (includes CLP, CLS, DTR RDX, RDM Series, and PR400) against defects in material and workmanship under normal use and service for a period of 2 years from date of end user purchase. Radio accessories are warranted for a period of 1 year from date of end user purchase. Rechargeable batteries will be replaced during the applicable warranty period if: (a) the battery capacity falls below 80% of rated capacity, or (b) the battery develops leakage.
Procedure for Customers to Replace an In-Warranty Radio :
The returned radio(s) are to be accepted only if they are complete with battery, antenna, charger, belt clip and proof of purchase to verify initial purchase date. If proof of purchase is not available then warranty date is determined by the radio’s serial number. (See Chart Below).
Stevens Wireless will then is ascertain that the radio(s) are truly defective in workmanship and/or materials. This does not include close encounters of the forklift/steamroller kind, toilet dunking or a brief swim in toxic chemical pools or cement mixers.
Things to check BEFORE sending in
Rechargeable Battery operation (Swap batteries with known working unit); Antenna connection; Coded Squelch settings; User knowledge of radio operation.
Procedures to Return an In-Warranty Unit for Replacement:
After checking all above conditions, call Stevens Wireless at 559-627-2929 or email email@example.com for a return authorization number.
Return defective unit(s) via prepaid method to:
2225 East Mineral King
Visalia, CA 93292
Be sure to include with your return:
Proof of original end user purchase with invoice copy, date of purchase and radio serial number.
Your proof of purchase from Stevens Wireless (copy of Stevens Wireless invoice).
A clear description of the problem.
The battery, battery charger, belt clip, antenna and radio.
Upon confirmation by Stevens Wireless of an in-warranty defect, we will send a replacement unit to you via prepaid, ground freight.
CUSTOMER IS RESPONSIBLE FOR FREIGHT WHEN RETURNING PRODUCT.